Contact Us
We're Here To Help
Have a question about a Nurqelin™ keyboard, your order, shipping, payment, returns, or product information? Our customer support team is ready to assist.
Get In Touch With Nurqelin™
We value clear communication and helpful customer service. Whether you are looking for product information before placing an order or need assistance after your purchase, please feel free to contact us.
To help us respond efficiently, please include your order number when contacting us about an existing purchase.
service@nurqelin.com
Our primary contact channel for product, order, shipping, return, refund, and general customer service questions.
15789647210
Available during our regular business hours for customer assistance.
8:00 AM–10:00 PM Daily
We aim to provide timely assistance throughout our listed service hours.
What Can We Help With?
Product Questions
Ask about keyboard features, layouts, compatibility, materials, available colors, functions, or other product details.
Order Assistance
Contact us if you have questions about an order, order status, order details, or information submitted during checkout.
Shipping Help
We can assist with general questions about shipment updates, tracking information, and delivery-related concerns.
Need Help With Your Order?
Send us an email with your order number and a brief description of the issue. Providing clear information allows our support team to review your request more efficiently.
We appreciate your patience while we review your request and work toward an appropriate solution.
Before Contacting Us
Order Number
If your question concerns an existing purchase, please include your order number whenever possible.
Product Details
For product-related questions, tell us the keyboard model or product name you are interested in.
Clear Description
Briefly describe your question or concern so our team can better understand what assistance you need.
Order & After-Sales Support
If you experience a problem with a product after delivery, please contact our customer service team before taking further action. Depending on the situation, we may request order information, photographs, or other relevant details to understand the issue.
Our team will review the information provided and explain the available next steps.
Product Information Support
Choosing the right keyboard depends on your workspace, preferred typing experience, intended use, and device requirements. If you have questions about information shown on a product page, our team can help clarify the available information.
Product specifications and available features may vary between individual products, so please review the relevant product page before purchasing.
For faster assistance, please use the email address service@nurqelin.com and include your order number when your inquiry relates to an existing order.
Our Customer Service Commitment
Nurqelin™ aims to provide friendly, clear, and professional customer support. We listen to customer feedback and use it to improve our products, website experience, and service processes.
We appreciate every customer who chooses Nurqelin™ and will do our best to make your shopping experience straightforward and enjoyable.
Contact Details
Email:
service@nurqelin.com
Phone:
15789647210
Business Hours:
8:00 AM–10:00 PM Daily
Company Information
Brand Name:
Nurqelin™
Category:
Keyboards
Legal Company Name:
Chongqing Yizhiyun Internet Technology Co., Ltd.
Owner:
Zhang Xin
Website:
nurqelin.com
Email:
service@nurqelin.com
Phone:
15789647210
Company Address:
Room 2-2, Building 5, No. 6 Wufu Road, Wulidian Subdistrict,
Liangjiang New Area, Chongqing, China
Business Hours:
8:00 AM–10:00 PM Daily