Our Return Commitment

Nurqelin™ aims to provide a straightforward and fair process for customers who need assistance with an order. If there is a problem with your purchase, please contact our customer service team before sending any product back.

Each return or refund request may be reviewed according to the circumstances of the order, product condition, applicable policy requirements, and relevant consumer protection laws.

How To Request A Return

Eligible Return Situations

Product Condition For Returns

Unless a return is being made because the product arrived defective, damaged, or incorrect, returned products should generally be unused and in their original condition.

Please include original packaging, accessories, manuals, and other components where reasonably possible. Products that have been substantially used, altered, damaged through improper use, or returned without required components may not qualify for a refund.

Damaged Products

If your package or keyboard arrives damaged, please contact us promptly. To help us assess the situation, we may request photos of the shipping package, product, labels, and visible damage.

Please retain the original packaging until the issue has been resolved, as it may be useful during the review process.

Incorrect Items

If you receive a different product, model, variation, or quantity from what was ordered, please contact us before using or returning the item.

We will review the order information and work with you to determine the appropriate solution.

Non-Returnable Situations

Certain products or situations may not qualify for a return or refund. Examples may include products that have been damaged through misuse, improper installation, unauthorized modification, accidental damage, or normal wear after use.

This does not limit any rights that cannot legally be excluded under applicable consumer protection laws.

Refund Process

Once an approved return is received and reviewed, we will determine whether the applicable refund conditions have been satisfied.

Approved refunds are generally issued through the original payment method used for the purchase.

Return Shipping Costs

Responsibility for return shipping costs may depend on the reason for the return and the circumstances of the order.

If the issue involves a defective, damaged, or incorrect product, please contact us before arranging a return so that the appropriate instructions can be provided.

Customers should not independently ship a return without receiving the applicable return instructions.

Exchanges

Depending on product availability and the circumstances of the request, an exchange or replacement may be available for eligible orders.

Contact our customer service team with your order number and explain the issue. We will review the available options.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible. We can only accommodate cancellation requests when the order has not progressed too far into processing or shipment.

Once an order has shipped, cancellation may no longer be possible and the applicable return process may apply.

Refund Exceptions

Refunds may be unavailable or adjusted when a returned product does not meet the applicable return conditions, when an item has been materially damaged through customer use, or when required return information is missing.

Any determination will be made based on the circumstances of the individual order and applicable requirements.

International Returns

International returns may involve additional shipping, customs, import, or delivery considerations. Customers should contact us before sending an international return so that the correct instructions can be provided.

Customs charges or other third-party costs may affect international returns depending on the circumstances and destination.

Order Issues & Customer Support

If you experience any issue with your order, we encourage you to contact us rather than immediately opening a dispute or sending an item back without authorization. Our team will first review the situation and explain the available options.

Please include your order number whenever possible so that we can locate your purchase and provide more efficient assistance.

Consumer Rights

This Return & Refund Policy is intended to explain our standard procedures and does not remove or restrict any rights that customers may have under applicable consumer protection laws.

Where mandatory consumer rights apply, those rights will continue to apply regardless of the terms described in this policy.

Policy Updates

Nurqelin™ may update this Return & Refund Policy when our store procedures, services, products, or applicable requirements change.

Customers should review the current version of this page for the latest information before initiating a return.